We provide tracking numbers once your order has been shipped. During your checkout process you will be given the option to choose between shipping rate and or "in-store pick-up".
WHEN WILL MY ITEMS SHIP?
Generally we will try to get your order out within 1-2 days. If it is a custom order we anticipate 2 weeks for jewelry and our Memory Vases 4-6 weeks. Please note we do not ship on Sundays and are closed Thanksgiving, Christmas, and New Years Day. If you place your order after 2pm it will be shipped out the following day.
HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?
This depends on when you place your order and what shipping option you choose. It will also depend on if the item is a pre-order, back-ordered or custom. If it is we will send you an email with expected time frames.
WHEN DO I RECEIVE MY TRACKING NUMBER
We will email you a tracking number once your order is shipped, generally within 1-2 days of placing your order - unless it is custom order.
DO YOU SHIP INTERNATIONALLY?
Currently we only offer shipping to the continental USA, Alaska + Hawaii. If you are interested in us shipping internationally please email us at firstname.lastname@example.org.
CAN I ORDER ONLINE AND PICK UP AT THE STORE?
Yes! We would love to see you! Choose "in-store pick up" at checkout as your shipping option. Please call us at 914-218-8700 or email us at email@example.com to let us know when you plan to pick up your order at our brick & mortar located at
337 E Main Street. Mount Kisco, NY.
Our hours are M-F 10-6 Sat 10-5 Sun 12-4 (CLOSED Sunday in Feb & March)
WHAT'S YOUR RETURN POLICY?
IN STORE: Items may be returned for STORE CREDIT ONLY within 3 weeks of purchase. Must be in its original condition & accompanied with a receipt or gift receipt. N.B. Merchandise discounted at 30% or more is FINAL SALE.
WEB SALES: OUR RETURN POLICY: Items may be returned for WEB STORE CREDIT ONLY within 3 weeks of purchase. Must be in its original condition & accompanied with a receipt or gift receipt. N.B. Merchandise discounted at 30% or more is FINAL SALE.